Ground Services Executive

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Sourcing coach services and ferry crossings for booked groups
Acquiring a competitive price for our client, within a short turnaround time
Negotiating rates and terms & conditions
Collecting health & safety and insurance information
Helping achieve an expected margin for the company
Sending out confirmations and cancellations to suppliers and requesting signed reconfirmations
Developing relationships with coach and ferry companies: exchanging feedback, providing updates, dealing with supplier book-outs and supporting supplier complaint resolution
Reviewing, monitoring and evaluating sold services/space and maximising usage
Liaising with internal clients i.e. Sales and Operations (where required)
Storing and presenting product knowledge
Ensuring all contracts are loaded correctly into Tourplan for company wide use
Running various reports, comparing charts, updating the system if necessary to keep an overview on your allocated areas
Confirming/cancelling services within the given deadline from confirmed/optional bookings
Assisting in the placing of group series business within the budgets and standards expected by the client
Supporting the Destination Managers in contracting allocations, series and allocations when needed, as well as dealing with/contracting new and main existing attractions or other ground services.
Assisting in building relationships with new and top existing ground services
To flexibly support team members within ground services to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.