About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of tour they prefer, their market position (cheap, luxury, mid-range), and the products that are most suitable for maximum sales
  • Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them
  • Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time in order to maximise our share of the clients’ overall business and to help grow the clients’ overall business
  • Meeting our clients’ requirements and matching this information with our product database to ensure that the best possible itinerary is planned and that opportunities for increasing sales revenue are maximised by suggesting additional services
  • Creating touring itineraries with your clients, in order to gain sales and a competitive advantage in the market. Preparing itineraries, costing and quotations for Groups with the help of Tourplan. (Liaising with the client and colleagues internally)
  • Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines
  • Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
  • Liaising with internal teams during and after the sale; liaising with your client as appropriate, and/or resolving client queries
  • Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting systems
  • Meet the end-to-end need of the client with particular attention to:
  • Supporting and operating tours of clients within your portfolio and/or within your client market.
  • Supporting hotel placement for quotations where necessary
  • Ensuring that itinerary checking, documents and operational requirements are delivered directly or in liaison with colleagues.
  • Supporting 24- hour emergency assistance to customers when required to do so
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.

Your profile

What skills do I need?

  • Strong positive communication skills & empathy
  • Fluency in English and German (written and spoken)
  • Good knowledge of our destinations Great Britain and Ireland
  • IT literate & experience of Tourplan
  • Being client focused, friendly and diplomatic
  • Being commercially aware, and able to sustain commercial professional relationships
  • Being creative and able to develop new ideas