About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Research and present our company and product to a pipeline of new prospects delivering pre-agreed revenue targets annually and quarterly. This includes gaining market intelligence and using this to beat the competition by giving suitable tours and ancillary products that are most suitable for the client and sales.
  • Source new sales leads and contact clients by telephone/email.
  • Understanding and developing a strong commercial relationship with clients, specifically knowing what type of tour they prefer, their market position (cheap, luxury, mid-range), and the products that are most suitable for maximum sales.
  • Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them.
  • Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time in order to maximise our share of the clients’ overall business and to help grow the clients’ overall business.
  • Meeting our clients’ requirements and matching this information with our product database to ensure that the best possible itinerary is planned and that opportunities for increasing sales revenue are maximised by suggesting additional services.
  • Creating touring itineraries with your clients, last minute offers and flash sales in order to gain sales and a competitive advantage in the market.
  • Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines.
  • Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction.
  • Liaising with internal teams during and after the sale; liaising with your client as appropriate, and/or resolving client queries.
  • Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting system.
  • Monitoring of performance and analysis of reports, preparing improvement plans.
  • Attending trade shows, raising brand awareness among industry professionals.
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.).

Your profile

What skills do I need?

  • Sales and market development experience in a B2B Sales and Business Development role within travel;
  • A proven track record working in the tourism industry;
  • IT literate, office experience;
  • French language skills are an advantage, but not strictly necessary;
  • Friendly personality, a pleasure to deal with;
  • Quick learner and good communicator;
  • Team spirit, professional, focused & result orientated;
  • Initiative, attention to detail and financially aware.
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