Experienced Sales & Operations Manager (English)

Full time
ROW

This senior role priorities our higher-value client relationships. It is expected that you will travel to visit your clients from time to time and attend trade fairs representing the company and its values to your portfolio of clients. You are the first point of contact for these clients and have responsibility for their performance and satisfaction. Together with your clients you will develop authentic itineraries and create memories for their customers that should last a lifetime.

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About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Understanding and developing a strong commercial relationship with clients and suppliers at all levels. Holding both high level and daily relationships within the client and supplier organisation. Being the trusted ‘go-to supplier’ for the client and supplier
Understanding the market, and the competitive landscape and pressures, and working with the client to grow their business and our business with them.
Meeting our clients’ requirements and matching this information with our product base to ensure that the best possible itinerary is planned and that opportunities for increasing sales revenue are maximised by suggesting additional services. Work towards improving the client-satisfaction and client-retention rates.
Creating touring itineraries with your clients, to gain sales and a competitive advantage in the market. (Liaising with the client and colleagues internally and with your line manager)
Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines.
Communicating with our valued suppliers (hotels, coach companies, guides, restaurants) to ensure the tour runs smoothly.
Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting systems.
Taking leading responsibility in the department and deputising for the line manager as appropriate to meet business needs and drive synergy with our teams in the UK and Ireland

Your profile

What skills do I need?

Fluent in English is required for both positions. Knowledge of any Scandinavian language is a plus.
Solid knowledge of the Scandinavian market and type of products with relevant experience in a Scandinavian Incoming agency or similar. Having visited at least two of our Destinations
Being commercially aware, able/willing to sustain commercial professional relationships
Being achievement focussed, and/or sales driven
Being client-focused, friendly and diplomatic
Creativity: being able to develop new ideas, work with clients and internal stakeholders to deliver on ideas
Ability to prioritise and manage yourself and client requirements and manage team tasks/responsibilities
A commitment to deliver results
A strong sales background preferably in the Groups or small groups division
A willingness to assume more responsibility and grow in your role
A desire to be the best of yourself and for your clients and your team
Strong communication skills

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