FIT Department Team Leader

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Lead and motivate Ireland FIT sales and operational department staff, ensuring targets are met, and constantly improving efficiencies and processes within the department.
Developing and delivering a pipeline of new prospects and against this delivering pre-agreed revenue targets annually and quarterly. This includes developing and influencing tours and products suitable for the client and profitable sales.
Building effective profitable relationships with clients in order to encourage new and additional business and carving out a share of the clients business for markets and products we offer.
Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them, also by achieving Synergies Sales across the Tour Partner Group.
Ensuring price and margin of our offer is competitive and profitable, within the company's pricing and margin guidelines.
Understanding the clients’ sales cycle, ensuring we are quoting for the right business at the right time in order to maximise our share of the clients’ overall business and to help grow the clients’ overall business.
Supporting the Commercial Head of FIT in the fulfilment of his/her duties.
Sales and Team leadership and people management (recruitment & retention).
Client & market development for new and existing markets.
Technical Development, managing and improving internal systems, client interface and process development (including IT, CRM, Tourplan).
Product development for present & future sales growth in liaison with contracting.
Creation and delivery of agreed UK and Ireland sales & cost targets, tracking progress.
Delivery and measurement of client service levels specifically for identified key clients.
Meeting and setting of KPI’s as agreed from time to time with the Line Manager.
Monthly reporting for trading and executive leadership.
Effective and regular liaison within and across departments and offices UK and Ireland.
Travel to UK/Dublin offices on a regular basis for team leadership responsibilities.
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.).

Your profile

What skills do I need?

Strong people management expertise, ability to multitask and delegate.
Proven track record working in the tourism industry. Sales and market development experience.
Being a motivational team leader, good communicator, having commercial awareness and a commitment to deliver results.
People friendly able to connect with diverse staff, managers and management.
Responsibility taker and self-motivated, a driver of improvements.
Strong commercial & financial acumen, understanding of profit, loss and cost management.
Ability to understand and set their own agenda, autonomously with a proactive ‘can do’ attitude, carrying a sense of urgency.
Ambitious, growth minded, has focus and is sales growth driven.

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