FIT Operations & Client Relations Executive

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Handling of all individual reservations, amendments and cancellations for both trade and public bookings
Managing customer needs from start to finish, handling customer inquiries by phone and email, invoicing clients, managing pre-post sale customer care
Responsible for quoting, costing and booking services for FITs through Tourplan in line with budget and programme. Quote must be in form & style agreed using Tourplan for costing and Word for quotes & itineraries. Tourplan is our internal reservation programme
Objective is to maximise margin on all quotations and bookings
Assisting with allocations and close-outs in Tourplan
Assisting with the management of Operational Daily Reports. i.e freesale and arrival reports
Assisting with sourcing additional stock from suppliers when required
Organising and participating in FAM trips for both staff and agents
Assisting with other tasks in the FIT department and supporting team members

Your profile

What skills do I need?

You are fluent in English, written and spoken.
Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint), office experience.
Friendly personality, a pleasure to deal with
Adaptable, quick learner & good communicator
Team spirit, professional, focused & result orientated, initiative and financially aware
Attention to detail, accuracy and consistency are essential
Good time-management and organisational skills
TPNX experience is preferable

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