About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Field calls from clients and answering any emergency questions
  • Take action where needed to resolve any in-country emergencies with local suppliers
  • Relay all details of emergencies to the appropriate manager and teams in US for follow-up
  • Assist Operations Manager with administrative tasks in reservations
  • Collaborate with local suppliers to ensure smooth arrival of mutual guests
  • Working hours are 8am-5pm GMT (hours based on UK/Ireland/Iceland time zones); shifts are three days a week, and either 8am-12:30pm OR 12:30pm-5pm 1 day a week (totaling 28 hours weekly). Shift pattern Sun-Wed or Wed-Sat

Your profile

What skills do I need?

  • Proven work experience in customer service
  • Ability to easily learn in-house booking and reservation systems
  • Proficiency in English; knowledge of additional languages is an advantage
  • Strong communication skills, both verbal and written; ability to relay information appropriately
  • Savvy with technology
  • Ability to present, persuade and communicate effectively
  • Ability to take initiative with clients and suppliers
  • Demonstrable ability to handle crises and provide reassurance to clients
  • Degree and/or work experience in Hospitality, Travel, Tourism, Business or relevant field is preferred
  • Local knowledge preferred of our relevant destinations (Ireland, UK, possibly Iceland)