In-Destination Client Specialist / Reservations Specialist

Part time
English speaking

The position is an in-destination client specialist/Operations admin. This role will be responsible for assisting our clients while they are in-destination with any concerns and/or issues which may arise (seasonal, typically March-October). The purpose of this part of the role is to enhance our customer service experience and offer peace of mind to our clients during the hours in which our United States office is closed. Additionally, when there are not any clients traveling or any issues, the role will assist our Operations Manager in our reservations department with administrative tasks with regards to new and existing reservations.

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About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Field calls from clients and answering any emergency questions
Take action where needed to resolve any in-country emergencies with local suppliers
Relay all details of emergencies to the appropriate manager and teams in US for follow-up
Assist Operations Manager with administrative tasks in reservations
Collaborate with local suppliers to ensure smooth arrival of mutual guests
Working hours are 8am-5pm GMT (hours based on UK/Ireland/Iceland time zones); shifts are three days a week, and either 8am-12:30pm OR 12:30pm-5pm 1 day a week (totaling 28 hours weekly). Shift pattern Sun-Wed or Wed-Sat

Your profile

What skills do I need?

Proven work experience in customer service
Ability to easily learn in-house booking and reservation systems
Proficiency in English; knowledge of additional languages is an advantage
Strong communication skills, both verbal and written; ability to relay information appropriately
Savvy with technology
Ability to present, persuade and communicate effectively
Ability to take initiative with clients and suppliers
Demonstrable ability to handle crises and provide reassurance to clients
Degree and/or work experience in Hospitality, Travel, Tourism, Business or relevant field is preferred
Local knowledge preferred of our relevant destinations (Ireland, UK, possibly Iceland)

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