About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Dublin, Scotland, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
  • Checking itineraries (feasibility & conformity with clients’ publication)
  • Booking and planning all services according to the itinerary
  • Administration of group bookings: handling amendments and cancellations, sending rooming lists
  • Dealing with additional client wishes
  • Distributing all necessary information to all partners so that tours run smoothly from start to finish
  • Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
  • Issuing the correct documentation (i.e. vouchers, travel documents) on time
  • Invoicing of clients and processing supplier invoices
  • Providing 24-hour emergency assistance to customers
  • Creating and preparing itineraries and quotations for Groups, within an agreed time frame, and in an agreed presentation style, with the aid of Tourplan
  • Costing tours with prices from contracted hotels, events and experiences. Producing a quotation and detailed itinerary for the client in an effort to make the sale
  • Liaising with clients in sales support and itinerary development, where necessary.
  • Placing and negotiating groups with hotels as required
  • All aspects of margin protection/enhancement, and cost of sale reduction
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.

Your profile

What skills do I need?

  • Good knowledge of our destinations Great Britain and Ireland
  • Fluency in English and German (written and spoken)
  • Strong communication skills
  • Being IT literate
  • Experience of Tourplan
  • Having a positive attitude
  • Being an effective team player
  • A good problem solver
  • Detail-orientated & client focused
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