About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Sourcing hotel space within the company’s portfolio for booked groups
  • Acquiring a competitive price for our client, within a short turnaround time
  • Negotiating hotel rates and terms & conditions
  • Helping achieve an expected margin for the company
  • Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimise outcome; dealing with supplier book-outs, supporting supplier complaint resolution
  • Maximising usage of pre-booked space, including allocation and bed-bank management
  • Reviewing, monitoring and evaluating sold dates/spaces
  • Monitoring loadings of specific dates/locations and closing them out in the system if necessary
  • Liaising with internal clients, i.e. Central Support, Market Hubs & FIT (where required)
  • Storing and presenting product knowledge
  • Ensuring all contracts are loaded correctly into Tourplan for company wide use
  • Running various reports, comparing charts, updating the system if necessary to keep an overview on your allocated areas
  • Confirming/cancelling hotel space within the given deadline from confirmed/optional bookings
  • Use and development of Group Allocation Application to benefit all areas of the company
  • Responsible for setting up and releasing agreed hotel group allocations
  • Assisting in the placing of group series business within the budgets and standards expected by the client
  • Providing supplementary FIT contracting support to fulfil the FIT requirements of the company
  • Supporting the Destination Managers in contracting allocations, series and FIT allocations when needed, as well as dealing with/contracting new and main existing attractions
  • Assisting in building relationships with new and top existing attractions
  • Coach companies relationships and rate negotiations
  • Create, agree and deliver on production targets as appropriate
  • Where appropriate to present and gain additional marketing packages/contributions from suppliers as income into our company
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.

Your profile

What skills do I need?

  • Negotiation skills
  • Accurate working style with strong attention to detail
  • Good knowledge of our destinations Great Britain and Ireland
  • Being IT literate & experience of Tourplan
  • Positive attitude, being confident, persuasive, goal oriented, an effective team player