Operations Executive with Mandarin

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Crafting engaging tour itineraries and packages
To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
Coordinating logistics and booking accommodations, transport, and activities etc
To double check, get the final travel documents ready and send them to the client
Ownership of tours and accountability for its quality and financial results
Re-negotiation with suppliers is an important aspect of the job to be able to offer the customer the best product to the best possible price
Ensuring the price and margin of our offer is competitive and profitable, within the company’s pricing guidelines
Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL
Responsible for ensuring that payment is on time
Investigate and resolve service complaints efficiently
Offer support or cover for other departments as required
Conduct rate collection/negotiation activities as directed by the Manager/Supervisor
Emergency phone
Excellence in tour operation securing high client satisfaction and profitability to the company
Handling operations and creating best practise on operation
Support building procedures to operate more effectively