Contracts Manager with French

Full time
Contracting

Tour Partner Group is a leading B2B Destination Management Company (DMC) specialising in travel experiences across the UK, Ireland, the Nordics, and the Baltics. With offices in London, Edinburgh, Dublin, and Copenhagen, we bring together over 300 destination specialists, designing unforgettable travel experiences for Groups and FIT, as well as curated MICE programmes under our dedicated brand, Horizons by Tour Partner Group. At Tour Partner Group, we believe in responsible travel, continuously challenging ourselves to elevate our standards and ensure that every journey we create leaves a positive impact on both people and the planet.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Sourcing European hotel space within the company’s portfolio for booked groups, Series and for offers
Acquiring a competitive price for our client, within a short turnaround time
Negotiating hotel rates and terms & conditions
Helping achieve an expected margin for the company
Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimize outcome; dealing with supplier book-outs, supporting supplier complaint resolution
Liaising with internal clients, i.e. Commercial, Operations and Sales
Storing and presenting product knowledge
Constant dialogue with the Purchasing Team for Europe, as well as Sales, and the Account Management teams to ensure that client/hotel timeline requirements are met
Helping the Head of Contracts with the delivery of the overall Contracts strategy
Assisting the Head of Contracts with the implementation and roll out of internal departmental procedures
Ensuring all contracts are loaded correctly into Tourplan for company wide use
Running various reports, comparing charts, updating the system if necessary to keep an overview of your allocated areas
Assisting in the placing of group series business within the budgets and standards expected by the client
Represent TPG at specific applicable industry events
Visiting key hotels on a regular basis as needed and other hotels where necessary, to ensure quality is maintained and producing hotel meeting reports for the company
Dealing with book-out situations and supplier issues
Supporting the Head of Contracts in contracting allocations and series allocations when needed
Supporting contracting other locations as needed
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc