Operations & Client Relations Executive DACH

Full time

We are looking for a passionate and dynamic Operations & Client Relations Executive - DACH to join our team in London. In this role, you will be responsible for executing group tour bookings and delivering reliable operational support across the group operations lifecycle. The role combines hands-on booking delivery, client communication, handling client and supplier invoices as well as supplier coordination, and process compliance. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Execute bookings and confirm services independently
Ensure operational delivery tasks are completed accurately and on time
Manage day-to-day client contact and operational updates
Handle client communication professionally, escalating where required
Request services and coordinate suppliers to support tour delivery
Maintain clear documentation and communication flow
Issue vouchers, invoices, and support timely collections in line with terms
Maintain strong attention to operational financial accuracy
Participate in emergency rota where required
Handle basic on-the-spot situations and compensation decisions within framework
Receive and log complaints, provide initial factual support and documentation
Escalate immediately per guidelines

Your profile

What skills do I need?

Fluency in German, both written and spoken
Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence.
Strong organizational skills and attention to detail
Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately
Experience requesting services and coordinating suppliers to support consistent tour delivery
Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms
Being calm and assertive when handling client / supplier incidents
Being able to handle operations and creating best practise on operation
A good Team player

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