Operations & Client Relations Team Leader

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
Checking itineraries (feasibility & conformity with clients’ publication)
Booking and planning all services according to the itinerary
Administration of group bookings: handling amendments and cancellations, sending rooming lists
Dealing with additional client wishes
Distributing all necessary information to all partners so that tours run smoothly from start to finish
Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
Issuing the correct documentation (i.e. vouchers, travel documents) on time
Invoicing of clients and processing supplier invoices
Providing 24-hour emergency assistance to customers
Leading and supporting a team of 5-7 Operations Executives
First contact for questions, challenges and feedback

Your profile

What skills do I need?

Good knowledge of our destinations Great Britain and Ireland
Fluency in English (written and spoken). Additional language skills would be a great advantage.
Strong written and spoken communication skills
IT literate, with experience with Tourplan is beneficial
Previous DMC experience is highly desired
Having a positive attitude and being an effective team player
A good problem solver who is detail-orientated and client focused

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