Sales and Operations Executive with Mandarin

Full time
Far East

We are looking for a passionate and dynamic Sales and Operations Executive to join our team in Copenhagen. In this role, you will be responsible for day-to-day operational tasks providing essential support for sales activities. This role entails managing operational functions and supporting sales efforts. The responsibilities involve handling client interactions, following up on leads, and occasionally participating in client visits or events alongside senior staff. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Crafting engaging tour itineraries and packages
Coordinating logistics and booking accommodations, transport, and activities
To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
To double check, get the final travel documents ready and send them to the client.
Ownership of tours and accountability for its quality and financial results.
Making sure that the conditions of payment are respected.
Assessment of queries from clients, communication with clients and preparation of offers based on services demanded from the clients.
Procurement and negotiation with suppliers are important aspects of the job to be able to offer the customer the best product to the best possible price
Aid in administrative tasks, including documentation and record-keeping for tours.
Assist with guest inquiries, providing information and support as needed.
Provide support and/or cover for other departments when needed.
Occasional involvement in sales-related activities and client engagements.
Emergency phone.

Your profile

What skills do I need?

Fluency in Mandarin, both spoken and written.
Prior experience in operational management, showcasing ability in overseeing day-to-day operational tasks.
Familiarity with sales support activities, client engagement, and lead follow-ups.
Effective communication and collaboration abilities for cross-functional coordination.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities.
Good computer skills and fluency with Microsoft office package.
Service-minded.

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