FIT Product & Contracts Manager

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Developing and maintaining preferred relationships with our FIT suppliers to optimise the quality and profitability of our services to the clients; this includes visits to B&Bs, hotels, guest houses and other suppliers, attending trade shows/events and workshops.
Implementation of the contracting strategy with suppliers with direct contracts through static and dynamic rates and availability.
Sourcing accommodation space and where possible allocations and Channel Manager contracts within the company’s portfolio and grow a strong network of accommodation suppliers.
Negotiation of rates and terms/conditions for FIT accommodation and achieving the best tariffs available in order to comply with the clients’ budget and secure a profitable margin; addressing customer service issues, supporting complaint resolution.
Finding new innovative products and helping Sales with complex itineraries and themed tours.
Ensuring contracted documentation is stored and filed for easy access by all team members.
Effectively contracting FIT attractions and activities within Ireland and liaising with them regularly.
Supporting marketing efforts and relationships UK based attractions/activities as required.
Being responsible for quality assessment: visiting and inspecting FIT accommodation suppliers in Ireland on a regular basis to secure quality. This includes classifying standard, updating descriptions and providing necessary information to the Sales teams.
Holding internal presentations and training sessions. This may involve arranging for suppliers to come to the office to present their product to our staff.

Your profile

What skills do I need?

A proven track record of working in the tourism industry.
Destination and supplier knowledge in Ireland.
Business travel required throughout the Ireland therefore you must hold a current full driving licence.
Candidate must have excellent analytical skills and knowledge of the travel industry distribution landscape.
This includes third party channels, GDS, central reservation systems and property management systems.
An experienced negotiator, good communicator, being confident, persuasive and goal oriented.
Friendly personality, professional, focused, shows initiative, attentive to detail and commercially aware.
Ability to connect with diverse staff, managers and management.

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