About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.

We have offices in London, Edinburgh, Dublin, Copenhagen, Santa Rosa and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of tour they prefer, their market position (cheap, luxury, mid-range), and the products that are most suitable for maximum sales
  • Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them
  • Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time in order to maximise our share of the clients’ overall business and to help grow the clients’ overall business
  • Generating new business: achieving the agreed annual new business revenue and margin target for UKI territory. Ensuring a pipeline and prospects list is maintained and quantified for this and the next season; developing and on-boarding new business and new clients from the assigned territory
  • Meeting our clients’ requirements and matching this information with our product database to ensure that the best possible itinerary is planned and that opportunities for increasing sales revenue are maximised by suggesting additional services
  • Creating touring itineraries with your clients, in order to gain sales and a competitive advantage in the market. Preparing itineraries, costing and quotations for Groups with the help of Tourplan. (Liaising with the client and colleagues internally)
  • Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines
  • Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
  • Liaising with internal teams during and after the sale; liaising with your client as appropriate, and/or resolving client queries
  • Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting systems

Your profile

What skills do I need?

  • Min. 2 years’ relevant work experience in a similar role
  • Strong positive communication skills
  • Fluency in a 2nd language (i.e. Dutch or any Scandinavian language would be an advantage
  • Empathy
  • Good knowledge of our destinations Great Britain and Ireland
  • IT literate
  • Experience of Tourplan