Operations Executive

Full time

We are looking for a passionate and dynamic Operations Executive to join our team in London/Edinburgh. In this role, you will be responsible for achieving successful and profitable operation of all groups handled, developing relationships with clients and becoming the principal point of contact for them, qualifying, quoting and operating their tours. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

To ensure the smooth operation of all groups, working closely with Product Team who is responsible to book all services and hotels for your groups to provide them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services, timed itineraries, any additional info they should be aware of during the buying process
To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary
To create and issue final timed itinerary, vouchers, invoicing clients by given deadline
To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client's perspective
To visit clients abroad and within the UK as and when required
To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform
To organise and accompany clients, potential clients on FAM Trips, inspection trips
To participate in the emergency cover rota, operating outside office hours

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