Operations & Client Relations Executive (German)

About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
Checking itineraries (feasibility & conformity with clients’ publication)
Booking and planning all services according to the itinerary
Administration of group bookings: handling amendments and cancellations, sending rooming lists
Dealing with additional client wishes
Distributing all necessary information to all partners so that tours run smoothly from start to finish
Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
Issuing the correct documentation (i.e. vouchers, travel documents) on time
Invoicing of clients and processing supplier invoices
Providing 24-hour emergency assistance to customers
Creating and preparing itineraries and quotations for Groups, within an agreed time frame, and in an agreed presentation style, with the aid of Tourplan
Costing tours with prices from contracted hotels, events and experiences. Producing a quotation and detailed itinerary for the client in an effort to make the sale
Liaising with clients in sales support and itinerary development, where necessary.
Placing and negotiating groups with hotels as required
All aspects of margin protection/enhancement, and cost of sale reduction
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.