Account Development & Operations Executive with Mandarin

Full time
Far East

We are looking for a passionate and dynamic Sales and Operations Executive with Mandarin to join our team in London. In this role, you will be responsible for managing designated accounts, building and managing client relationships and the sales growth of those clients focusing on both operational efficiency and sales alignment. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Understanding and developing a strong commercial relationship with our clients, specifically knowing what type of tour they prefer, their market position (cheap, luxury, midrange), and the products that are most suitable for maximum sales
Understanding the market and the competitive landscape and pressures and working with the client to grow their business and our business with them
Understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time to maximise our share of the clients’ overall business and to help grow the clients’ overall business
Supporting the Far East Sales team in achieving the agreed annual new business revenue and margin target for UKI destination
Creating touring itineraries with your clients, to gain sales and a competitive advantage in the market
Preparing itineraries, costing and quotations for Groups with the help of Tourplan.
Working closely with our Contracting team to ensure we can offer the best product at a competitive price to meet the client needs
Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines
Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
Coordinating logistics and booking accommodation, transport and activities
To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve any issues
Prepare final travel documents and send them to the client
Ownership of the tours and accountability for its quality and financial results
Making sure the conditions of payment are respected
Emergency phone duty
Being a key point of contact for clients

Your profile

What skills do I need?

Being client focused, friendly and diplomatic
Revenue focused and driven to achieve targets
You are self-driving, responsible and structured
Capacity to handle pressure, remain composed in challenging situations, and maintain a positive attitude
A work experience in a similar role in a DMC or within the tourism industry is preferred
Strong positive communication skills, fluency in English and Mandarin (written and spoken)
Good knowledge of Great Britain and Ireland as tourism destinations for the Far East Market
IT literate, experience of Tourplan is desirable and use of CRM system
Ability to adapt to changing circumstances and proactively solve issues
Strong analytical skills to assess situations, identify problems, and develop effective solutions
Strong verbal and written communication skills to convey ideas clearly and foster open dialogue

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