Department Manager

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Leading and managing a team, fostering a positive and productive working environment.
Providing guidance, motivation, and support to team members, ensuring their growth and development.
Coordinating daily operations, ensuring efficiency and alignment with client expectations.
Conducting performance evaluations, setting goals, and providing feedback to team members.
Managing client relationships, ensuring their needs are understood and met through team efforts.
Collaborating with stakeholders internally and externally to align strategies and goals.
Identifying training needs and facilitating skill development within the team.
Handling team emergency escalations and addressing urgent issues.
Participating in departmental and management meetings, contributing to strategic planning and decision-making.
Efficiently manage entire employee life-cycle (hiring, coordinate employee holidays, manage absence, conduct PU talk etc.)
Monitor and set plans to secure team goals and KPIs are met.
Be actively involved in making department budget.

Your profile

What skills do I need?

Minimum of 6 years of experience in the Tour Operation Business, with exposure to multiple roles and a track record of leadership.
Proven leadership experience with responsibilities for team management, operations control, client management, and financial results.
Excellent French communication and interpersonal abilities, with proficiency in English
Strong familiarity with the Scandinavian market and travel industry dynamics.
Bachelor's degree in business administration or a related field is a plus.
Financial literacy and proficiency in budgeting and financial management.
Experience in providing feedback, mentoring, and guiding team members towards success.
Ability to handle pressure, maintain composure, and remain positive in challenging situations.
Capable of comprehending and effectively implementing company policies.
Strong organizational skills, attention to detail, communication abilities, problem-solving capabilities, time management, and respect for confidentiality.

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