Operational Admin Coordinator

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Assisting the Operations & Client Relations Executives: booking additional services, handling amendments, confirmations, rooming lists
Creating reports to provide staff with additional information on their groups (e.g. response time)
Contacting suppliers to ask for confirmations, amendments and cancellations
Extensive research of suppliers for prospective and existing bookings
Preparation of detailed travel documents for clients
Co-ordinating fax shots to our clients to ask for sold numbers
Working with our in-house reservation system Tourplan and MS office
Carrying out administrative tasks (e-filing, handling phone calls)
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed

Your profile

What skills do I need?

Attention to detail, accuracy and consistency are essential,
Good communication skills,
Being IT literate & experience of Tourplan,
Knowledge of our destinations Great Britain and Ireland is an advantage
Fast learner, detail-orientated, good time-management and organisational skills, self-starter with a professional and positive approach, reliable, flexible and enthusiastic

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