About the Team

Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Creating and preparing itineraries and quotations for Groups, within an agreed time frame, and in an agreed presentation style, with the aid of Tourplan.
  • Costing tours with prices from contracted hotels, events and experiences. Producing a quotation and detailed itinerary for the client in an effort to make the sale
  • Understanding and developing a strong commercial relationship with our clients: knowing what type of tour they prefer, their market position (cheap, luxury, mid-range), and the products that are most suitable for maximum sales; understanding the clients’ sales cycle ensuring we are quoting for the right business at the right time
  • Being aware of the different types of clients and shaping the itinerary and budget accordingly
  • Ensuring price and margin of our offer is competitive and profitable, within the company's pricing guidelines; objective is to maximise margin on all quotations
  • Being prompt and efficient and accurate in the creation of quotes
  • Hotel placement for quotations where necessary
  • Following up with the client in a timely way to convert offers and quotes into profitable sales with client satisfaction
  • Maintaining electronic (and paper where appropriate) filing systems for all group quotes & costing in line with procedures
  • Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
  • Checking itineraries (feasibility & conformity with clients’ publication
  • Understanding the market and the competitive landscape and pressures, and working with the client to grow their business and our business with them
  • Ensuring that the details of your portfolio of clients are effectively recorded in the company CRM and reporting systems
  • Account managing an assigned portfolio of clients as necessary
  • Supporting and following up on client confirmations with hotel confirmations where necessary in support of the wider team
  • Supporting 24- hour emergency assistance to customers when required to do so
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc

Your profile

What skills do I need?

  • Good knowledge of our destinations Great Britain and Ireland
  • Fluency in English and Spanish (written and spoken)
  • Being IT literate
  • Experience of Tourplan
  • Being comfortable with simple maths