About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

  • Negotiating hotel rates and terms & conditions
  • Acquiring a competitive price for our client, within a short turnaround time
  • Storing and presenting product knowledge
  • Sourcing hotel space within the company’s portfolio for booked groups and for offer
  • Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimise outcome; dealing with supplier book-outs, supporting supplier complaint resolution
  • Monitoring loadings of specific dates/locations and closing them out in the system if necessary
  • Liaising with internal clients, i.e. Central Support, Market Hubs & FIT (where required
  • Running various reports, comparing charts, updating the system if necessary to keep an overview on your allocated areas
  • Confirming/cancelling hotel space within the given deadline from confirmed/optional bookings
  • Supporting the Destination Managers in contracting allocations and series allocations when needed, as well as dealing with/contracting new attractions
  • Assisting in building relationships with new and top existing attraction
  • Create, agree and deliver on production targets as appropriate
  • To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc
  • Ensuring all contracts are loaded correctly into Tourplan for company wide use
  • Assisting in the placing of group series business within the budgets and standards expected by the client

Your profile

What skills do I need?

  • Confident, persuasive and a positive attitude
  • Good knowledge of our destinations of Great Britain and Ireland
  • Strong communication and negotiation skills
  • Ability to work under pressure and multitask in a fast-paced environment
  • High level of proficiency in Microsoft Office and IT literate
  • Experience of Tourplan is a plus
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