Sales and Client Relations Executive (B2C)

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Preparing costings for clients through Tourplan and client’s platforms, with the aim of maximising margins and revenue
Producing quotations within an agreed time frame and in an agreed presentation style
Ensuring timely invoices are being raised in Tourplan and send to clients
Managing post-sale customer care
Actively communicating and raising challenges from clients and markets
Liaising with the Contracting Team to ensure product range evolves with customer requirements
Monitoring performance and suggesting activities to enhance performance
Willingness to travel when required
Handling and qualifying customer enquiries by phone and email

Your profile