Senior Business Analyst

Full Time
Project Management Office

We are looking for a passionate and dynamic Senior Business Analyst to join our team in Copenhagen, Denmark. In this role, you will be responsible for transformation initiatives across the business primarily focusing on a front office migration project within a tech-driven, international organization. You’ll work closely with takeholders across multiple locations and nationalities, ensuring business alignment and delivering scalable solutions that work across regions. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

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About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Lead business analysis efforts for a company-wide front office migration project, partnering with stakeholders from IT, Sales, Operations, Contracts and Finance
Engage and collaborate with stakeholders across various countries, locations, and cultural backgrounds to align business process and the creation of business requirements
Analyse and document current and future state processes, identifying gaps and opportunities that serve both group and local needs
Translate complex business challenges into clear functional and technical requirements for development teams and vendors
Manage communications across time zones and cultures, ensuring smooth collaboration and alignment of expectations
Support solution design, testing, and rollout with a keen focus on scalability and local adaptability
Drive alignment across regional teams while respecting local differences in processes, compliance, and customer needs
Contribute to enterprise-wide digital initiatives, enabling improved customer engagement, data integrity, and business performance

Your profile

What skills do I need?

5+ years of experience as a Business Analyst, ideally in tech-driven and international organizations
Proven experience working on front office migrations or implementations
Strong ability to manage and influence diverse stakeholder groups across multiple locations
Excellent communication skills in English (spoken and written); additional European languages are a strong advantage
Proficiency in business and process analysis tools (e.g., JIRA, Confluence, Visio, Power BI, Excel)
Ability to travel occasionally to meet international teams and support project delivery on the ground
Culturally aware and adaptable communication style
Strong stakeholder facilitation, negotiation, and conflict resolution skills in cross-border contexts
Experience working in both waterfall & Agile environments with distributed teams

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