Senior Event Manager

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Oversee the planning, development, and execution of larger and more complex enquiries ensuring successful delivery within budget and timeframe.
Identifying and mitigating risks, ensuring compliance with industry standards and implementing emergency plans
Drawing up and updating operational itineraries, ensuring all services are booked as per the client’s programme and budge
Overseeing event logistics to ensure smooth execution, including site inspections and fam trips
Managing all operational and administrative duties for efficient event delivery
Travel as necessary for site inspections and live events, both nationally and internationally
Some evening and weekend work may be required
Managing event budgets, including rate negotiation with suppliers to ensure competitive pricing
Handling full cost tracking and financial reconciliation for assigned events
Processing invoices for suppliers and clients
Monitoring overall financial performance of the department
Ensuring effective communication with clients, clearly conveying costs, timelines, and responsibilities
Serving as a trusted advisor to clients and aligning event planning with strategic objectives
Maintaining high service quality, ensuring processes result in high customer satisfaction
Providing quotations, proposals, and accurate briefings to clients
Negotiating contracts and maintaining relationships with suppliers to secure the best deals
Representing the company at industry events, networking forums, and trade associations
Staying up to date with domestic venues and activities
Promoting and integrating sustainable practices within event operations
Implementing new ideas into event offerings
Meeting PDRs, targets, and KPIs, ensuring alignment with business objectives
Implementing necessary training and development programs to enhance staff skills, performance, and career growth
Supervising junior team members and ensuring their development throughout the year
Driving the use of event management technology systems for improved project management and event outcomes

Your profile

What skills do I need?

Experience in tourism, operations, or event management
Ability to take full ownership for assigned events and all other assigned responsibilities
Proven project management and organisational skills
Demonstrate leadership abilities by effectively managing and motivating team members fostering a positive working environment
Strong communication and negotiation skills
Proven excellent customer service skills and the ability to build and maintain relationships.
Ability to work under pressure and multitask in a fast-paced environment
High level of proficiency in CRM systems and Microsoft Office
Willingness to be flexible and adaptable
Have a keen attention to detail
Be a team player and have a genuine, enthusiastic and approachable attitude.
Adhere to all deadlines
Be resourceful and creative when faced with obstacles
Ability to be resourceful and think creatively to resolve problems

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