Team Leader

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Lead and manage a small team, fostering a collaborative and efficient work culture.
Coordinate daily operations, adjust workflows, and assign tasks to meet deadlines and goals.
Handle administrative duties such as creating overviews, reports, monitoring holidays, sickness, and emergency phone escalations.
Own the entire employee life-cycle in the company, including recruiting, onboarding, conduct performance evaluations, set and monitor goals, and provide constructive feedback to team members, offboard when necessary.
Ensure quality in operations, including quotation checks and pre/post-season analyses.
Collaborate with other teams and align sales and operations with client expectations.
Identify training needs and facilitate team development opportunities.
Act as a liaison between upper management and the team, conveying information and goals effectively.
Manage client relationships, ensuring needs are met through coordinated team efforts.

Your profile

What skills do I need?

A proven track record in a leadership or supervisory role, from the travel or tourism industry. Preferably from the incoming industry.
Solid knowledge of the Scandinavian market and products, ideally from a Scandinavian incoming agency or similar.
Strong skills in task delegation, workload balancing, and conflict resolution.
Financial literacy and experience in managing budgets or KPIs.
Excellent communication skills, both written and verbal, in English, Mandarin is a plus.
Empathy and resilience to support team members under pressure.
A proactive mindset, with strong problem-solving abilities and a focus on continuous improvement.
Familiarity with relevant tools and platforms, including TimeMap, PowerBI and Hi Bob, is a plus.

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