FIT Operations & Client Relations Executive

About the Team

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

Handling of Key Account
Day to day handling of individual reservations, amendments and cancellations for both the Trade and Public
Restocking rooms into the system and managing allocations
Making and confirming bookings with suppliers both manually and through Tourplan – a computerised reservations system.
General reservation duties to include, online systems, vouchers & client documentation
Customer service – investigation of complaints / comments from clients
Communicating with clients by phone, email, social media etc.
Development and management of Operations reports i.e. Freesale, Arrivals & Icom Reports
Assisting with sourcing additional stock from suppliers when required.
Assisting with preparing costing and quotations for FITs within an agreed time frame and in an agreed presentation style.
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.).”

Your profile

What skills do I need?

Friendly personality, and clear communicator with good interpersonal skills
A quick learner who is focused & result orientated.
Must have strong attention to detail and be financially aware.
Can use initiative, and work independently, while also being a good team player.
Fluent in English and either French or German both written and spoken.

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